We, Rockworth Public Company Limited, hereby warrant that the products manufactured and commercialized are merchantable and free from defects in material and manufacturing processes, and in conformity with our standard specifications.
For a period of 3 years is warrant from the date of delivery that product's design and quality are checked and accepted by buyer, except for Built-in furniture and Electrical components (except ballast and light bulbs) are covered by limited warranty period of 1 year.
Our exclusive remedy for a defective product that fails under normal commercial office use will be repaired or replaced with a comparable product or component at no charge for both service and components.
After the end of warranty period, any damage on products will be repaired or replaced at free of service charge with in the first 3 years, only component costs will be collected from buyer.
The warranty is subject to the provisions that some natural variations occurring in wood, leather or other natural materials are inherent to their character and not considered defects. We do not warrant the color-fastness or matching of colors, grains or textures of these materials. Additionally, a Customer's Own Material (COM) selected by, and used at the request of a buyer, is not warranted. Normal commercial office use is defined as the equivalent of a single-shift, 40 hour workweek usage.
Our warranty shall not apply to normal wear and tear or in the event products are damaged as a result of misuse, abuse, neglect, accident, improper application, modification or repair or attachments to the product not approved by us. The warranty shall not apply to products used for rental or hire purchase purposes. The warranty shall not apply to any damage caused from shipment by any persons not authorized by us.
No products will be accepted for return without prior approval. We shall have the right to inspect any products claimed as a defective product at the buyer's premises, or require the buyer to return the product to us for inspection at our premises. Transportation charges covering returned products will be borne by us only if such products are proven to be defective, are covered by this warranty, and are returned within the warranty period stated above.
Our Authorized Dealer is our mutual partner in supporting the warranty requests. To obtain service under this warranty, please contact our Authorized Dealer.
The above warranty periods are effective for products that have been purchased from 1st July 2013 onwards.